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Making Equality Real - Mystery Shopper

Calling on West Lothian residents who have a disability

Background

We are developing an exciting new piece of research focusing on the services in and around West Lothian – and we need your help. It's about local people with disabilities carrying out local research and using those experiences to highlight good practice, tackle discrimination and improve all our lives.

With your help Disability West Lothian would like to shine a light on the situation in West Lothian, break down the barriers experienced by people with disabilities.

About being a mystery shopper

— What is a mystery shopper?

— A mystery shopper is a person who poses as a real customer whilst assessing customer service levels provided by a company or organisation. You must not reveal yourself as a mystery shopper.

— What does mystery shopping involve?

— A mystery shopping 'assignment' can be a telephone call, email, letter, website survey, face to face visit or home visit, the list is very long. Disability West Lothian Mystery Volunteers will be asked to complete two assignments:-

  • To record one of your regular everyday activities.
  • To record your experience on a new activity.

— What is the minimum age to become a mystery shopper?

— There is no minimum age. If you are under 18 years we will need to obtain formal agreement from your parent or guardian.

— Will I get paid for being a mystery shopper?

— There is no payment for being involved, it won't affect individual's benefits.

As a volunteer you can claim out of pocket expenses for your assignments. We will discuss and arrange the practicalities of being a mystery shopper volunteer with you.

For more information

If you are interested in taking part in the mystery shopper campaign please contact us using the details below

01506 774030

07729 198594

administrator@disabilitywestlothian.org

www.disabilitywestlothian.org

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You can also download this information in an easy print PDF format

Disability West Lothian is registered as West Lothian Voluntary Council for Disabled People
Limited by Guarantee with Charitable Status
Company Registration No. 111744 - Scottish Charity No. SC010605

Disability West Lothian is registered as West Lothian Voluntary Council for Disabled People
Limited by Guarantee with Charitable Status
Company Registration No. 111744 - Scottish Charity No. SC010605